Support for Your Business

In the fast-paced world of running a business, it’s the little tasks we undertake every single day that make all the difference to overall productivity.

Tasks like entering timesheets, collating customer data, compiling reports, and tracking email correspondence can all add up to big chunks of time - and lost productivity if your systems are not efficient.

At TDMS Consulting, we customise solutions to streamline operations so that in your business, the little things you do can actually help the business to grow.

Business Support Packages

Our support packs are designed with this purpose in mind - to free-up your day and allow you to focus on your customers, not your admin. So the next time your database is not working for you, or that report that you need is taking time to pull together, give us a call and we’ll take that burden off you. While technical* support is important, there are other ways we can assist that will help to grow your business. Here are some ideas of how to engage our services.

Hourly - On Demand

If you’re a micro-business owner with one or two employees, we know you’ll enjoy the flexibility of phoning or booking an appointment any time you need us. With support on demand, we can review your data management, help you to capture marketing information more efficiently, and even liaise with your IT provider to ensure you’re not bogged-down in fixing technical* software issues.

Monthly - Maintain Your Focus

This will really boost your business profits. A regular review of your systems ensures you are inputting and viewing the right information to assist you in making sound decisions. We can cross-check performance relating to staff productivity, assist you in tracking expenses, and guide you on assessing the margins that you make on every project.

Quarterly - Regular Insights

Ideal for assessing reports against your quarterly BAS requirements. We can work with you (or your accountant) to review what data is collected and how it is being presented, and provide insights on how to capture your key performance indicators for the ATO.

Annual - Full Flexibility

Gain access to our knowledge as you need it with our fixed-price, on-demand, 12-month support. Take advantage of our knowledge for technical maintenance*, regular system appraisals, or even staff productivity analyses to assist you in preparing for performance reviews.

TDMS Consulting - we do more than sell software.

We’re your partner to achieving business success. Contact us now for your tailored support agreement.

Support is provided Monday through Friday during normal business hours and we strive to respond to your queries on the same business day. We use a combination of email, phone and web-based support systems and are your service provider for Timeslips by SAGE, Time Matters by Lexis Nexis and PCLaw by Lexis Nexis. All clients who engage us through support agreements receive Priority Response Time status.

*technical support is subject to your software being eligible in accordance with the manufacturer’s Obsolescence Policy.